At Vape Pod Store, we’re committed to providing premium vaping products with fast shipping and hassle-free returns. Please review our policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve our global customers (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking
Note: Delivery times are estimates and may vary depending on customs processing in your country. We’re not responsible for delays caused by customs or other factors beyond our control.

Returns & Exchanges Policy

We stand behind the quality of our premium vaping products including ELF Bar, Lost Mary, Vuse Pro, and other leading brands. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • All original packaging must be intact
  • Request must be made within 15 days of delivery
  • Proof of purchase (order number/receipt) required

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on the following products once opened:

  • All DISPOSABLES VAPES (including ELF BAR 600, Lost Mary BM600, Lost Mary Tappo, SKE CRYSTAL BAR)
  • VAPE PODS that have been opened or used
  • NICOTINE POUCHES that have been opened

These items may only be returned if unopened and in original sealed packaging.

Return Process

Step 1: Submit Your Request

Email our customer service at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body:
    • Your full name and contact information
    • Order number
    • Product(s) to return/exchange with quantities
    • Reason for return/exchange
    • Confirmation that items are in original condition

Step 2: Wait for Approval

Our team will review within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  • Package item securely in original packaging
  • Include order confirmation or packing slip
  • Ship to:
    Vape Pod Store Returns
    4590 West Drive
    Chicago, US 60661

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll email you when:

  • Your refund has been issued
  • Or your exchange item has been shipped

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement after receiving your return
  • Standard shipping fees apply unless exchange is due to our error
  • You’ll receive tracking information for your replacement

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to:

  • Wrong item shipped
  • Defective product
  • Our error

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged/defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging
  • We’ll arrange replacement or refund at no additional cost

Need Help?

Our customer service team is available Monday-Friday, 9AM-5PM CST to assist with any questions.

Email: [email protected]

Last Updated: [Insert Date]