At Vape Pod Store, we stand behind the quality of our premium vaping products including ELF Bar, Lost Mary, Vuse Pro, and other leading brands. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Your item must be unused and in the same condition you received it
  • All original packaging must be intact
  • The return must be requested within 15 days of receiving your order
  • You must have proof of purchase (order number or receipt)

Important Note:

Due to health and safety regulations, we cannot accept returns on the following products once opened:

  • All DISPOSABLES VAPES (including ELF BAR 600, Lost Mary BM600, Lost Mary Tappo, SKE CRYSTAL BAR)
  • VAPE PODS that have been opened or used
  • NICOTINE POUCHES that have been opened

These items may only be returned if unopened and in original sealed packaging.

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Vape Pod Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I confirm the product(s) is/are in original condition and packaging. [Your Full Name] [Your Contact Number] [Your Shipping Address]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  • Package the item securely in its original packaging
  • Include a copy of your order confirmation or packing slip
  • Ship to our return address:

Vape Pod Store Returns
4590 West Drive
Chicago, US 60661

Step 4: Processing Your Return

Allow 3-5 business days for us to process your return once received. We will notify you via email when:

  • Your refund has been issued (for returns)
  • Your exchange item has been shipped

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping fees apply for the new item unless the exchange is due to our error
  • You’ll receive tracking information for your replacement shipment

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item shipped
  • Defective product
  • Our error

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/defective item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Questions?

Our customer service team is happy to help with any questions about our returns policy. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM CST

Last Updated: [Insert Date]