Welcome to Vape Essentials Shop’s FAQ section. Here you’ll find answers to common questions about our premium disposable vapes, nicotine pouches, and vape pods. We’re committed to making your vaping experience seamless from order to delivery.

Product Questions

What types of products do you offer?
We specialize in premium disposable vapes including ELF Bar 600, ELFA, Lost Mary BM600, Lost Mary Tappo, and SKE CRYSTAL BAR. We also offer Vuse Pro vape pods and a selection of nicotine pouches in various strengths.
Are your products authentic?
Absolutely! All our products are 100% authentic, sourced directly from manufacturers. We’re an authorized retailer for ELF Bar, Lost Mary, and Vuse Pro products.
What nicotine strengths are available?
Our disposable vapes typically contain 20mg/ml nicotine salt (2%), while our nicotine pouches come in both standard and Extra Strong options to suit your preference.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your preferences.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information or contact your bank. You can also try using PayPal as an alternative.

Shipping & Delivery

Where do you ship from?
All orders ship from our Chicago warehouse at 4590 West Drive, Chicago, US 60661.
What shipping options are available?
We offer two shipping methods:
1. Express Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
2. Free Standard Shipping: via EMS (15-25 days after dispatch) for orders over $50
Do you ship to my country?
We ship globally except to Asia and select remote regions. If you’re unsure, please contact us before ordering.
How discreet is your packaging?
All orders ship in plain, unmarked packaging with no external branding for complete privacy.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to track your package in real-time through the carrier’s website.

Returns & Refunds

What’s your return policy?
We offer a 15-day return policy from the delivery date for unopened products in original packaging. Please contact us at [email protected] to initiate a return.
What if my order arrives damaged or incorrect?
We’re sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged/incorrect items. We’ll arrange a replacement or refund.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you have a physical store?
Currently we operate exclusively online from our Chicago warehouse to serve vapers worldwide more efficiently.

Didn’t find your question here? Don’t hesitate to contact our support team – we’re happy to help with any vaping-related inquiries!